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ESPA Program
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Returns & Changes Policy

RETURN POLICY

If you are not satisfied with your order, you have the right to return the products you bought and request a refund. Products must be returned within 14 calendar days from the date of delivery, which is stated on the bill of lading klinaki.gr Please follow the instructions below for the product return process.

  • Contact us at the contact numbers 2105618397 or send us a message through the contact form.
  • It is recommended to return the products with ACS
  • Refunds are made by deposit in your bank account after checking the product.
  • Shipping costs of the returned product are borne by the customer. In case of wrong, damaged or generally defective products, shipping costs are borne by the store.

CHANGE POLICY

If you are not satisfied with your order, in terms of size, color, design you ordered, the products can be returned within 14 calendar days from the date of delivery and can be replaced immediately. Please follow the instructions below for the product return process.

  • Contact us at the contact numbers 2105618397 or send us a message through the contact form.
  • It is recommended to return the products with ACS.
  • The cost of returning the product is borne by the customer and the shipping costs of the new order to our store.
  • In case the customer wants to make a change for the second consecutive time, he will be charged with the return and shipping costs.

In order for the return of the products to be accepted, you must:

  • The return must be made within 14 calendar days from the day of receipt
  • The product has not been used
  • Be packaged in its original packaging and be accompanied by all its labels/li>
  • the product must be accompanied by all the necessary documents that prove the transaction (eg Retail Order, Order Form, etc.)

Cancellation of orders

You can cancel your order before completing the online process.

The cancellation of an order that has been invoiced, packaged and delivered to the courier company by us is not accepted.

The order cancellation process is done either by phone 2105618397 or by email at athgklin@gmail.com